Refund policy

14 days to change your mind

If the site is not for you, we give your money back. Ask within 14 days of your purchase and that is it: you do not have to explain why, and it does not matter how much you studied in the meantime.

The refund is the full amount, tax included, to the same card you paid with.

How to ask

Write to help@mycitizenwise.com from your account's email address and tell us you want a refund. Nothing else is needed.

We answer within one business day and issue the refund as soon as we read it. After that, how long the money takes to show up is up to your bank, usually five to ten business days. That part is out of our hands.

What happens to your access

When we refund you, the pass ends that same day and you go back to the free level.

Your account and your progress stay untouched: everything you studied is still there, and if you buy another pass later you pick up where you left off.

After the 14 days

Past that point we do not refund the payment, but your pass stays active until the day it ends, with everything included.

There is no subscription and no auto-renewal, so there is no surprise charge next month to claim back: when the pass expires, the charges simply stop.

If you paid twice

If you ended up buying two passes by mistake, write to us and we will refund the second one even if the window has closed. We are not going to keep money you did not mean to spend.

The pass guarantee is a different thing

If you take the test and do not pass, we extend your access at no cost: write to us with your results letter and we do it by hand. That is not a refund, it is more study time, and you can ask for it even after the refund window has closed.

If you see a charge you do not recognize

Write to us before you dispute it with your bank. It is almost always a purchase made with another email address in the family, and we sort it out the same day; a bank dispute takes weeks and locks the account in the meantime.